Terms of Service
At Banning Dental Group, we strive to provide the highest quality service. This agreement provides further details of our terms and conditions of service. As a patient of Banning Dental Group, you agree to follow these terms and conditions.
Treatment planning
Once your treatment plan has been agreed upon with the Dentist, Specialist, Hygienist and Skin Clinician, we will provide you with printed details. If this plan changes due to radiographic or clinical findings, we will inform you and discuss this with you. Treatment plans and fees are valid 90 days from the treatment’s prescribed date, provided no major changes have happened to your dental and medical health. If you wish to query any points on your treatment plan, please do not hesitate to ask us before booking the appointments for actual treatments.
Consent forms
Specific treatments require the completion of a written consent form. Such a consent form thoroughly explains the treatment, aftercare, and any risks and benefits to you before these treatments occur. The patient or dental professional can withdraw consent for any treatment at any time before or during the treatment.
Fees
The final balance for treatment is due on the day the treatment is provided. A minimum of 50% of any future appointment fee is required when booking an appointment. We do not operate an account in an arrear facility and need payments to be settled at the appointment where treatment is provided. Where treatment incurs a laboratory fee, a minimum of 50% of the total cost is due when impressions are taken at the appointment. For specific treatments such as Dental Implants and Invisalign, fees are taken in staged payments and at each visit outlined in your treatment plan. If there are diagnostic fees involved in any treatment, they may be charged if you decide to stop the work.
Fees for treatment where intravenous sedation is included must be settled before the appointment to avoid financial transactions or signatures being required whilst a patient is still under the influence of the sedative.
In cases where treatment is paid for on finance through a Finance company, please be aware that the finance agreement must be accepted and signed before starting that treatment. Please note that finance is only available for treatments over £250.00, not including emergency dental treatment, and a minimum deposit may also be required.
If you have financed any of your treatment costs through the finance company and wish to cancel after the cooling-off period has ended or been waived or when the finance has been paid out, please be aware that a cancellation fee of 10% of the total finance amount will be charged. If you cancel before the cooling-off period, there may still be admin costs payable, which we will detail depending on the treatment.
Banning Dental Group reserves the right to charge time-based deposits for booking future appointments. Deposits are deductible from the cost of treatment. We require a refundable deposit of £40 when we book free consultations to secure the appointment. Upon attendance, this deposit can be refunded to you or credited towards your treatment with us.
Payment methods accepted are:
Cash
Debit/Credit Card, excluding American Express.
We do not accept payments by cheque. Unpaid accounts are routinely referred to a Debt Collection Agency or the Small Claims Court, and we reserve the right to recover all incurred costs.
Late cancellations or missed appointments
We require a minimum of 48 business hours’ notice to cancel an arranged appointment with our General Dentist or Hygienist, and 72 business hours’ notice is required for a set appointment with our Specialist Dentists.
When we schedule an appointment for a patient, we book the surgery time off for that patient’s treatment. Failure to give the appropriate cancellation notice or not attending your appointment may result in a Failed Appointment Fee being charged. This fee is charged per 30 minutes of the failed appointment and covers the cost of the wasted surgery time. The cancellation fees are:
|
LATE CANCELLATION OR FAILED APPOINTMENT FEES |
APPOINTMENT SCHEDULED FOR 30 MINUTES OR LESS |
APPOINTMENT SCHEDULED BETWEEN 30-60 MINUTES |
APPOINTMENT SCHEDULED 60 MINUTES AND OVER |
|
Dental Hygienist |
£80.00 |
£120.00 |
+£80.00 per 30 minutes |
|
Dental Therapist |
£80.00 |
£120.00 |
+£80.00 per 30 minutes |
|
Aesthetic Practitioner or Esthetician |
£100.00 |
£200.00 |
+£100.00 per 30 minutes |
|
General Dentist |
£140.00 |
£280.00 |
+£140.00 per 30 minutes |
|
Specialist Dentist |
£250.00 |
£500.00 |
+£250.00 per 30 minutes |
Failed Appointment fees must be settled before any other appointment is offered.
We reserve the right to require a minimum 50% deposit to book further appointments for missed or short-notice cancellations.
Please note that it is also at the clinic’s discretion whether further appointments can be booked for late cancellations or missed appointments.
Late for appointments
Banning Dental Group understands that some patients travel long distances to reach the clinic, and occasionally, being late for appointments is unavoidable. However, if you are more than 10 minutes late, please be aware that you may be asked to reschedule your appointment.
Personal Details
You must provide a complete medical history and details of your medications. If there are any changes, you must inform your Dentist. Additionally, you must notify the clinic of any changes to your personal details and medical history.
Guarantee
At Banning Dental Group, we offer a 12-month guarantee for permanent fillings and 36 months for crown and bridgework, provided that the following conditions are met:
The patient has fully paid for the treatment and does not owe the practice any money for the treatment received.
Accidents, trauma, or excessive grinding have not damaged the restorations.
The patient has followed all our dentists’ or hygienists’ post-treatment maintenance recommendations.
The patient has attended a routine examination every six months with our clinics.
Invisalign treatment does not come with a guarantee. However, Align Technology may provide additional aligners if further movement is needed within a specific period based on assessment. The success of Invisalign treatment largely depends on the patient wearing the aligners and retainers as prescribed and following the dentist’s instructions.
Dental implant fixtures have separate guarantees, which will be discussed with your treatment coordinator.
Composite Bonding treatment has separate guarantees, which will be discussed with your treatment coordinator.
Smile Club Membership and Maintenance Plans
At Banning Dental Group, we are committed to changing the perception of dentistry in the UK by offering unique and comprehensive maintenance packages to protect our patients from unforeseen expenses. These packages include discounts of up to 75% if remedial work or remakes are needed.
Our Smile Club offers affordable monthly membership plans for year-round private dental care. These plans help spread the cost of dental treatments and ensure access to quality care when needed. Membership benefits include examinations, hygiene appointments, free skin consultations, priority appointments, free x-rays, trauma cover, maintenance discounts, and much more, all with no joining fees.
General patient plans are available for all new and existing patients, starting from £20 per month. We also have maintenance plans for the treatments we provide. Each plan offers tiered benefits based on the plan selected.
Enjoy Peace of Mind
Our membership and maintenance plans offer unique coverage, including access to our concierge for help and support when you need it most. This is a unique offering to our patients. We have maintenance plans for skin treatments, periodontal care, composite bonding, orthodontics, single implants, and full arch implants, each offering tiered benefits based on the plan selected. For instance, our composite bonding maintenance plan provides discounts of up to 75% on bonding repairs, depending on the level of the plan.
Your treatment coordinator will explain our different maintenance packages as part of the consultation process. These packages are available only to patients treated by Banning Dental in their respective specialisms. For example, only patients who received complete dental implants at Banning Dental Group can join our Dental Implant Maintenance plan.
Smile Club Sign-up
Our membership plans are easily accessible on our website, and you can join in less than 5 minutes or speak to your dental team, and they can assist.
Use of Images and X-rays
Banning Dental Group may ask to use images and x-rays of your smile and teeth only for marketing and educational purposes. We also invite you to participate in videos in collaboration with our videographers. Such arrangements will be discussed with you before and agreed upon separately.
Pictures of your teeth are essential to communication with the dental laboratory and are required to ensure the best aesthetic results.
You will always have access to your images, scans and x-rays. However, copies are only available at cost.
Use of patient contact details
At Banning Dental Group, the health of our patients is our highest priority, and we also like to keep our patients informed of various changes at the clinic and our latest special offers. We want to remind our patients of their appointments and other essential reminders when they are due for appointments. On this note, the clinic may periodically contact you via phone, text, email, or letter in the post. Please let us know if you wish to avoid being contacted by the clinic by any or all of these means.
Complaints
If you should be concerned about the service you have received from the dentists or any member of staff working in practice, please let us know. We operate a Practice Complaints Procedure that adheres to national criteria.
We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out this way and you wish to let us know, please do so as soon as possible so we can more easily establish what has happened.
Some complaints are best handled less formally by discussing your concerns with our Practice Team. We will explain the complaint procedures and promptly resolve your matters. If you are not fully satisfied with the outcome after dealing with the practice team, they will assist you in progressing your complaint to the more formal process outlined below.
Formal complaints should be put in writing and addressed to our company complaints officer, Joana Freitas, via [email protected]. Your complaint will be acknowledged in writing within three working days. We will outline what we will investigate and how and give an approximate timescale that is best suited to you to keep you informed of the progress of the investigation and the timeframe of how long we think it will take to be completed. We shall keep you informed as regularly as possible. We shall then offer you a full explanation or arrange a meeting with those involved to discuss this confidentially in writing or within our private discussion area.
In investigating the complaint, we shall aim to:
Find out what happened and what went wrong.
Keep proper and comprehensive records of any complaint received.
Make it possible for you to discuss the problems with those concerned if you wish to do so.
Give you an estimated timescale for the investigation to be completed.
Gain consent where information must be shared with insurers, indemnifiers, or legal advisers.
Ensure that you receive notification of the outcome of our investigation of your complaint, where appropriate, within ten working days.
Identify what we can do to prevent it from happening again. All complaints are monitored closely as part of our commitment to improving practice standards.
If you are unsatisfied during the investigation, your complaint will be sent to one of our Clinical Leads, who will review the resolution. Alternatively, you can use the external contacts below.
Dental Complaints Service Stephenson House 2 Cherry Orchard Road Croydon CR0 6BA Telephone: 020 8253 0800
General Dental Council 37 Wimpole Street London W1G 8DQ Email: www.gdc-uk.org Telephone: 0845 222 4141 or 020 7887 3800
No tolerance/Abuse policy
We operate a zero-tolerance policy against abuse of our Dentists and staff, loud/disorderly/drunken behaviour, and persistent missing and late cancellation of appointments (after multiple warnings). Banning Dental Group reserves the right to refuse treatment and admission.
Data Protection Act
We store all patient personal details on a secure computer system following the Data Protection Act & GDPR. All clinical notes, digital radiographs, digital photographs, etc., remain the property of Banning Dental Group and are accessible to view. Copies of records, radiographs and photos can be made available on request. Depending on the request, we reserve the right to charge an administration fee for these.
Dental Finance
We offer finance plans, including 0% options, for most treatments. Patients can choose from flexible payment plans ranging from 12 to 60 months. The 12-month plan is interest-free, while plans ranging from 2 to 5 years are interest-bearing.
Corporate Patients
If your employer has recommended that you receive treatment with us and is subsidising or paying for your treatment in total, it is essential that you let us know at the time of booking.
Patients with Insurance cover
If you have insurance in place which pays for the dental treatment or reimburses you the fees for some or all dental treatments, it is essential that you let us know at the time of booking and let our dentist know to provide the relevant invoice for the fees.
Embassy Patients
If your Embassy has recommended that you receive treatment with us, it is essential that you let us know when you book your appointments.
Patients referred to from other practices
Please note that if your dentist has referred you to Banning Dental Group, we can only treat the conditions they specified in their referral.
Banning Dental Group is authorised and regulated by the Financial Conduct Authority. They act as a credit broker, not a lender, and offer finance from a panel of lenders.
Banning Dental Group Ltd FRN 83989
Elmira Dental Care is registered with Companies House at 12 Meridian Point, London SE8 3DB—company Number 11678743.FRN 981554 and is an Appointed Representative (AR) of Banning Dental Group Ltd FRN 83989, who are authorised and regulated by the Financial Conduct Authority. They act as a credit broker not a lender and offer finance from a panel of lenders.
Chiswick Dental Clinic is registered with Companies House at 12 Meridian Point, London SE8 3DB—company Number 11893136.FRN 981556 and is an Appointed Representative (AR) of Banning Dental Group Ltd FRN 83989, who is authorised and regulated by the Financial Conduct Authority. They act as a credit broker, not a lender, and offer finance from a panel of lenders.
Leighton Buzzard Dental Clinic is registered with Companies House at 12 Meridian Point, London SE8 3DB. Company Number 14001973. FRN 981463 Appointed Representative (AR) of Banning Dental Group Ltd FRN 83989, who are authorised and regulated by the Financial Conduct Authority. They act as a credit broker not a lender and offer finance from a panel of lenders.
Blackfriars Dental is registered with Companies House at 12 Meridian Point, London SE8 3DB. Company Number 13719460.FRN 981467 and is an Appointed Representative (AR) of Banning Dental Group Ltd FRN 83989, who are authorised and regulated by the Financial Conduct Authority. They act as a credit broker not a lender and offer finance from a panel of lenders.
Baltic Ave Dental Care is registered with Companies House at 12 Meridian Point, London SE8 3DB. Company Number 11678745.FRN 981454 and is an Appointed Representative (AR) of Banning Dental Group Ltd FRN 83989, who are authorised and regulated by the Financial Conduct Authority. They act as a credit broker not a lender and offer finance from a panel of lenders.
Canning Dental Clinic is registered with Companies House at 12 Meridian Point, London SE8 3DB. Company Number 13985876. FRN 839891 and is an Appointed Representative (AR) of Banning Dental Group Ltd FRN 83989, who are authorised and regulated by the Financial Conduct Authority. They act as a credit broker not a lender and offer finance from a panel of lenders.
Chestfield Dental Surgery is registered with Companies House at 12 Meridian Point, London SE8 3DB. Company Number 08405284. FRN 839891 and is an Appointed Representative (AR) of Banning Dental Group Ltd FRN 83989, who are authorised and regulated by the Financial Conduct Authority. They act as a credit broker not a lender and offer finance from a panel of lenders.
Wembley Clinc is registered with Companies House at 12 Meridian Point, London SE8 3DB. Company Number 5371694 and is an Appointed Representative (AR) of Banning Dental Group Ltd FRN 83989, who are authorised and regulated by the Financial Conduct Authority. They act as a credit broker not a lender and offer finance from a panel of lenders.
Current Offer For Patient Who Hold Banning Dental Group And Skin Clinique Premium Membership Card:
