TERMS AND CONDITION CLINICS

Terms of Service

At Banning Dental Group and Skin Clinique, we strive to provide the highest quality service. This agreement provides further details of our terms and conditions of service. As a patient of Banning Dental Group, we ask that you agree to follow these terms and conditions.

Treatment planning

We will provide printed details once your treatment plan has been agreed upon with the Dentist or Dental Specialist. If this plan changes due to radiographic or clinical findings, we will inform you and discuss this with you. Treatment plans and fees are valid 90 days from the treatment’s prescribed date, provided no major changes have happened to your dental and medical health. If you wish to query any points on your treatment plan, please do not hesitate to ask us before booking the appointments for actual treatments.

Consent forms

Specific treatments require the completion of a written consent form. Such a consent form thoroughly explains the treatment, aftercare, and any risks and benefits to you before these treatments occur. The patient or dental professional can withdraw consent for any treatment at any point.

 Fees

The final balance for treatment is due on the day the treatment is provided. A minimum of 50% of any future appointment fee is required when booking an appointment. We do not operate an account in an arrear facility and need payments to be settled at the appointment where treatment is provided. Where treatment incurs a laboratory fee, a minimum of 50% of the total cost is due when impressions are taken at the appointment. For specific treatments such as Dental Implants and Invisalign, fees are taken in staged payments and at each visit outlined in your treatment plan.

Fees for treatment where intravenous sedation is included must be settled before the appointment to avoid financial transactions or signatures being required whilst a client is still under the influence of the sedative.

In cases where treatment is paid for on finance through a Finance company, please be aware that the finance agreement must be accepted and signed before starting that treatment. Please note that finance is only available on treatments over £250.00, not including Emergency Dental Treatment and that a minimum deposit may also be required.

If you have financed any of your treatment costs through the finance company and wish to cancel after the cooling-off period has ended or been waived or when the finance has been paid out, please be aware that a cancellation fee of 10% of the total finance amount will be charged. 

Banning Dental Group reserves the right to charge time-based deposits for booking future appointments. Deposits are deductible from the cost of treatment. We require a refundable deposit of £40 when we book free consultations to secure the appointment.

Upon your attendance, this deposit can be refunded to you or credited towards your treatment with us.

Payment methods accepted are:

Cash

Debit/Credit Card, including American Express, but not International Cards

Banning Dental Group does not accept any payments by cheque. Please note that unpaid accounts are routinely referred to a Debt Collection Agency or the Small Claims Court, and we reserve the right to recover all costs incurred.

Late cancellations or missed appointments

We require a minimum of 48 business hours’ notice to cancel an arranged appointment with our General Dentist or Hygienist, and 72 business hours’ notice is required for a set appointment with our Specialist Dentists.

When we schedule an appointment for a patient, we book the surgery time off for that patient’s treatment. Failure to give the appropriate cancellation notice or not attending your appointment may result in a charged Failed Appointment Fee. This fee is charged per 30 minutes of the failed appointment and covers the cost of the wasted surgery time. The cancellation fees are:

LATE CANCELLATION OR FAILED APPOINTMENT FEES

APPOINTMENT SCHEDULED FOR 30 MINUTES OR LESS

APPOINTMENT SCHEDULED BETWEEN 30-60 MINUTES

APPOINTMENT SCHEDULED 60 MINUTES AND OVER

Dental Hygienist

£60.00

£120.00

+£60.00 per 30 minutes

Dental Therapist

£60.00

£120.00

+£60.00 per 30 minutes

Aesthetic Practitioner or Esthetician

£100.00

£200.00

+£100.00 per 30 minutes

General Dentist

£135.00

£270.00

+£135.00 per 30 minutes

Specialist Dentist

£250.00

£500.00

+£250.00 per 30 minutes

Failed Appointment fees must be settled before any other appointment is offered.

We reserve the right to take a minimum of 50% deposit to book further appointments for missed appointments or short notice cancellations.

Please note it is also down to the clinic’s discretion if further appointments can be booked for any late cancellations or missed appointments.

Late for appointments

Banning Dental Group understand that some patients travel long distances to get to the clinic, and in some cases, being late for appointments can be unavoidable. If you are more than 10 minutes, please be aware that you may be asked to reschedule your appointment.

Personal Details

You must give a complete medical history and details of any medication you take. Should these change in any way, you need to tell your Dentist. The patient’s responsibility is to inform the clinic of any personal details and medical history changes.

Guarantee

At Banning Dental Group, we offer a 12-month guarantee for permanent fillings and 36 months for crown and bridgework, provided that the following conditions are met:

  1. The patient has fully paid for the treatment and does not owe the practice any money for the treatment received.
  2. Accidents, trauma, or excessive grinding have not damaged the restorations.
  3. The patient has followed all post-treatment maintenance recommendations our dentists or hygienists made.
  4. The patient has attended a routine examination every six months with our clinics.

Invisalign treatment comes with a guarantee by Align technology in some cases. We recommend that you familiarise yourself with these when you have Invisalign treatment. Some treatments may have a guarantee of less than one year, and in this case, your dentist will inform you either verbally or in writing, or both.

Dental implant fixtures are guaranteed separately and will be discussed with your treatment coordinator.

Use of Images and X-rays

Banning Dental Group may ask to use images and x-rays of your smile and teeth only for marketing and educational purposes. We also ask you to participate in videos in collaboration with our videographers. Such arrangements will be discussed with you before and agreed upon separately.

Pictures of your teeth are essential to communication with the dental laboratory and are required to ensure the best aesthetic results.

 Use of patient contact details

At Banning Dental Group, the health of our patients is our highest priority, and we also like to keep our patients informed of various changes at the clinic and our latest special offers. We want to remind our patients of their appointments and other essential reminders when they are due for appointments. On this note, the clinic may periodically contact you via phone, text, email, or letter in the post. Please let us know if you wish to avoid being contacted by the clinic by any or all of these means.

Complaints

If you should be concerned about the service you have received from the dentists or any member of staff working in practice, please let us know. We operate a Practice Complaints Procedure that adheres to national criteria.

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out this way and you wish to let us know, please do so as soon as possible to enable us to establish what has happened more easily.

Some complaints are best dealt with less formally by discussing your concerns with our Practice Team. We will explain the complaints procedure and ensure your matters are dealt with promptly. If you are not fully satisfied with the outcome after dealing with the practice team, they will assist you in progressing your complaint to the more formal process outlined below.

Formal complaints should be put in writing and addressed to our company complaints officer, Vishal Mittoo, via [email protected]. Your complaint will be acknowledged in writing within three working days. We will outline what we will investigate and how and give an approximate timescale that is best suited to you to keep you informed of the progress of the investigation and the timeframe of how long we think it will take to be completed. We shall keep you informed regularly as far as practically possible. We shall then offer you a full explanation or arrange a meeting with those involved to discuss this confidentially in writing or in person within our private discussion area.

In investigating the complaint, we shall aim to:

  1. Find out what happened and what went wrong.
  2. Keep proper and comprehensive records of any complaint received.
  3. Make it possible for you to discuss the problems with those concerned if you wish to do so.
  4. Give you an estimated timescale for the investigation to be completed. 
  5. Gain your consent where information may need to be shared with insurers, indemnifiers, or legal advisers.
  6. Make sure that you receive notification of the outcome of our investigation of your complaint where appropriate within ten working days. 
  7. Identify what we can do to ensure that it does not happen again, as all complaints are monitored closely as part of our commitment to improving the practice standards.

 

If you are unsatisfied during the investigation, your complaint will be sent to one of our Clinical Leads, who will review the resolution. Alternatively, you can use the external contacts below.

Dental Complaints Service Stephenson House 2 Cherry Orchard Road Croydon CR0 6BA Telephone: 020 8253 0800

General Dental Council 37 Wimpole Street London W1G 8DQ Email: www.gdc-uk.org Telephone: 0845 222 4141 or 020 7887 3800

No tolerance/Abuse policy

We operate a zero-tolerance policy against abuse of our Dentists and staff, loud/disorderly/drunken behaviour, and persistent missing and late cancellation of appointments (after multiple warnings). Banning Dental Group reserves the right to refuse treatment and admission in these situations.

Data Protection Act

We store all patient personal details on a secure computer system following the Data Protection Act & GDPR. All clinical notes, digital radiographs, digital photographs, etc., remain the property of Banning Dental Group and are accessible to view. Copies of records, radiographs and photos can be made available on request. Depending on the request, we reserve the right to charge an administration fee for these.

Dental Finance

We offer finance plans, including 0% options, with most of our treatments. This allows our patients to split treatments into small monthly payments. We offer flexible payment plans from 12-60 months. 

Banning Dental Group is authorised and regulated by the Financial Conduct Authority. They act as a credit broker, not a lender, and offer finance from a panel of lenders.

Banning Dental Group Ltd FRN 83989

Elmira Dental Care is registered with Companies House at 12 Meridian Point, London SE8 3DB—company Number 11678743.FRN 981554 and is an Appointed Representative (AR) of Banning Dental Group Ltd FRN 83989, who are authorised and regulated by the Financial Conduct Authority. They act as a credit broker not a lender and offer finance from a panel of lenders.

Chiswick Dental Clinic is registered with Companies House at 12 Meridian Point, London SE8 3DB—company Number 11893136.FRN 981556 and is an Appointed Representative (AR) of Banning Dental Group Ltd FRN 83989, who is authorised and regulated by the Financial Conduct Authority. They act as a credit broker, not a lender, and offer finance from a panel of lenders.

Leighton Buzzard Dental Clinic is registered with Companies House at 12 Meridian Point, London SE8 3DB. Company Number 14001973. FRN 981463 Appointed Representative (AR) of Banning Dental Group Ltd FRN 83989, who are authorised and regulated by the Financial Conduct Authority. They act as a credit broker not a lender and offer finance from a panel of lenders.

Blackfriars Dental is registered with Companies House at 12 Meridian Point, London SE8 3DB. Company Number 13719460.FRN 981467 and is an Appointed Representative (AR) of Banning Dental Group Ltd FRN 83989, who are authorised and regulated by the Financial Conduct Authority. They act as a credit broker not a lender and offer finance from a panel of lenders.

Baltic Ave Dental Care is registered with Companies House at 12 Meridian Point, London SE8 3DB. Company Number 11678745.FRN 981454 and is an Appointed Representative (AR) of Banning Dental Group Ltd FRN 83989, who are authorised and regulated by the Financial Conduct Authority. They act as a credit broker not a lender and offer finance from a panel of lenders.

Canning Dental Clinic  is registered with Companies House at 12 Meridian Point, London SE8 3DB. Company Number 13985876. FRN 839891 and is an Appointed Representative (AR) of Banning Dental Group Ltd FRN 83989, who are authorised and regulated by the Financial Conduct Authority. They act as a credit broker not a lender and offer finance from a panel of lenders.

Chestfield Dental Surgery is registered with Companies House at 12 Meridian Point, London SE8 3DB. Company Number 08405284. FRN 839891 and is an Appointed Representative (AR) of Banning Dental Group Ltd FRN 83989, who are authorised and regulated by the Financial Conduct Authority. They act as a credit broker not a lender and offer finance from a panel of lenders.

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Vale Court, Ealing
London TW8 0LN

9 Minnie Baldock Street
Canning Town
E16 1YE

500 Chiswick High Rd, Chiswick, London W4 5RG

41 Chestfield Rd, Chestfield,
Kent CT5 3LD

12 Lake St, Leighton Buzzard
LU7 1RT

47 Loampit Vale,
London SE13 7FT

128 Harley St, Marylebone,
London W1G 7JT

Memberships

Current Offer For Patient Who Hold Banning Dental Group And Skin Clinique Premium Membership Card:

  • 1 Complimentary dentist visit
  • 1 Complimentary hygienist visit
  • 7% reduction on:
    • any crowns, bridges and dentures and
    • any other dental work (excluding specialist treatment)
    • other dental work
    • any additional hygiene treatment